Ts. · Professional Technologist
Senior IT Manager with 14+ years of banking and financial-services experience, with proven ownership of BAU operations, service stability, critical banking systems, and regulatory delivery. Experienced in maintaining availability across core banking, SWIFT/RENTAS, payment, regulatory, infrastructure, and end-user environments; managing incidents, service requests, change activities, operational controls, and project-to-BAU handover. Strong record in IT governance, audit and regulatory compliance (Bank Negara Malaysia RMiT, Bursa Malaysia, Securities Commission), disaster recovery and business continuity, vendor performance, contracts, budgets, and cost optimisation. Effective bridge between business, country operations, Group/Global IT, regulators, and technology vendors, with a delivery record of 30+ initiatives completed to scope, timeline, budget, and operational-readiness requirements.
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